The House Rules
Clear agreements make for great parties. Here is how we keep everyone happy and fed.
These Terms and Conditions (“Agreement”) apply to all services provided by LA PIZZAA LIMITED (“We”, “Us”, “The Caterer”) to the hiring party (“You”, “The Client”).
Registered Office: 52 Bunyan Road, Kempston, Bedford, England, MK42 8HL
1. Bookings & Deposits
To secure your date, we require a booking confirmation. A date is not reserved until the agreed deposit (if applicable) has been paid. By paying the deposit or confirming the booking in writing, you agree to these Terms.
2. Final Guest Numbers
We require the final headcount and any specific dietary requirements at least 7 days prior to the event. We will procure ingredients and prepare dough based on this number. We cannot guarantee food availability for unexpected guests exceeding this final count.
3. Cancellations & The “24-Hour Dough” Rule
We take our food seriously. As per our philosophy, our dough is prepared and fermented 24 hours before your event. Once this process starts, the ingredients cannot be saved or reused.
Therefore, the following cancellation policy applies strictly:
- Notice Given MORE than 24 Hours Before Event: You may cancel or reschedule without incurring the Ingredient Penalty Fee (Subject to any non-refundable deposit terms agreed upon booking).
- Notice Given LESS than 24 Hours Before Event: Because the preparation has already begun, a Late Cancellation Fee of £2.00 per booked guest will be charged immediately.
Example: If you booked for 100 guests and cancel 12 hours before the party, a fee of £200.00 will be due to cover the cost of the wasted stock.
4. Payment Terms
The final balance (minus any deposit paid) is due on the day of the event or as specified in your invoice. We reserve the right to charge interest on late payments pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.
5. What We Need From You
To ensure Andrea and Alfredo can perform their duties, the Client must provide:
- Access & Space: A flat, hard-standing surface for our setup (Gazebo/Oven) measuring at least 3×3 meters.
- Permits & Parking: Any necessary permissions to park or operate on private/public land. If the venue requires paid parking, or falls within a Clean Air Zone (ULEZ) or Congestion Charge zone, these fees will be added to the Client’s final invoice.
- Safety: A safe environment for our staff. We reserve the right to leave an event if our staff feels threatened or unsafe, with the full balance remaining due.
6. Equipment, Safety & Power
We use professional-grade ovens which require specific safety protocols.
Due to UK Health & Safety regulations regarding carbon monoxide and ventilation, our standard gas-fired ovens cannot be used indoors or in enclosed marquees/tents without professional extraction.
If your event is indoors, you must inform us at the time of booking so we can arrange alternative equipment (electric). If we arrive and cannot safely operate due to indoor restrictions not previously disclosed, the full fee remains payable.
If an electric oven is requested (for indoor use), the Client guarantees that appropriate electricity access is available.
Requirement: The Client must provide a dedicated power supply (to be confirmed upon booking) within a reasonable distance of the cooking station.
If the power supply is insufficient or trips the circuit, we are not liable for the inability to cook, and no refund will be issued.
7. Liability, Hygiene & Leftovers
We carry full public liability insurance and adhere strictly to UK Food Standards Agency guidelines:
- Allergies (Natasha’s Law): While we take hygiene seriously and provide allergen information, our mobile kitchen heavily handles high-gluten flour. We cannot guarantee a 100% allergen-free environment for Celiacs or severe nut allergies. It is the Client’s responsibility to inform their guests of this risk.
- Leftover Food: Any food left with the Client at the end of the agreed service period becomes the Client’s sole responsibility. We accept no liability for food safety or illness arising from food consumed after our staff have departed the premises.
- Force Majeure: We are not liable for failure to perform due to circumstances beyond our control (e.g., extreme weather making outdoor cooking dangerous, vehicle breakdown, traffic accidents, or Acts of God). In such rare cases, our liability is limited to a refund of monies paid.
- Damage: We are not liable for any damage to the ground/grass caused by normal foot traffic or the weight of the equipment, provided we have acted with reasonable care.
8. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
Questions about setup, power, or guest numbers? Call Andrea or Alfredo.
Contact Us